Your Account Help
Manage my account
To view your account balance sign in to your account and navigate to the transactions tab located in top navigation menu.
To make changes to your account settings and preferences login to your account. Once logged in hover over your company/username located in the top right of the black navigation menu. The menu will now expand, please click on my account.
You can review payments you have made by signing in to your account and navigating to the transactions tab located in top navigation menu.
If you think you have overpaid on your account contact our accounts team on 0333 000 55 55
To request more credit please contact our accounts team by calling 0333 000 55 55
There are a variety of reasons why an increase in credit limit may have been refused. To discuss this in more detail please call our accounts team 0333 000 55 55
Managing my team
Once signed in navigate to the top right corner of the website which is where you will see your name and photograph (if you have uploaded one). Hover over your name and a drop down menu will appear, from this menu select ‘Manage Team’.
To create a new role navigate your account area and click on ‘Manage Team’. On the ‘Manage Team’ page select the ‘roles and permissions’ tab and click ‘add new role’.
Firstly give the new role a name, for example ‘purchasing team’. Once you have done this scroll down and you will see a list of permissions simply select any permissions you will like a user within this role to have access to. Once you have done this click save.
Navigate to your account area at the top right corner of the website. Hover over your name and when the drop down menu appears click on the the ‘Manage Team’ button. Now click on the ‘Manage structure’ tab and click on the ‘Add User’ button. You will now need to enter the full details of the new team member and select their role.
You can limit what a user sees by adding them to a role with the permissions you would like them to have. Or you can create a new role if your existing roles do not match your requirements.
Navigate to your account area at the top right corner of the website. Hover over your name and when the drop down menu appears click on the the ‘manage team’ button. From this page click on the ‘add team’ button and fill in the ‘team title’ and ‘description’ fields. Click save to add this team to your overall company structure.
To add a user to a team you will need to have the appropriate admin rights. Navigate to your account area at the top right corner of the website. Hover over your name and when the drop down menu appears click on the the ‘Manage Team’ button. Now click on the ‘Manage Structure’ tab and to add a user to a team simply drag and drop their name to the desired team location.
To delete a user from a team you will need to have the appropriate admin rights. At the top right corner of the website hover over your name and when the drop down menu appears click on the ‘Manage Team’ button. Now click on the ‘Company Users’ tab. From here you will see all company users, by hovering over a name you will be presented with the option to ‘edit’ or ‘delete’ the user.
Navigate to your account area and select ‘My Addresses’ from the drop-down menu. To add an address simply click on ‘Add New Address’ and fill out the address form. Click ‘Save Address’ to add this new address to your address book. If this address is your own company address or an address you would like to remain in your address book tick the ‘Use as my default shipping address’ tick box.
To remove an address, navigate to your account area and select ‘my addresses’. From the address book you can delete an address by selecting the ‘delete’ button underneath each address entry. The deleted address will now be listed in the ‘deleted’ tab on the ‘my addresses’ page. Please note you can not delete a default address unless you assign another address as the default.
Your order will be delivered the next working day when ordered by 5pm. You will receive delivery notifications, including a 2-hour delivery slot. You will also be able to see Proof of Delivery against each order.
Orders must be placed by 5pm.
Proof of Delivery (POD) can be found by signing in to your account area and clicking on ‘Transactions’.
Placing an order
To place an order online, login and start adding to products to your order. Once you have everything you need click on the 'checkout' button on the floating order list.
Each product will have a warning if we are low or out of stock.
If you are a credit account customer you can pay for your goods and services as stipulated in your credit agreement. We also accept payments from all major debit and credit cards as well as payments from PayPal accounts.
All transactions made on our website are processed through sage pay who meet the Payment Industry Data Security Standards (PCI DSS). To view the Sage Pay PCI DSS certificate click here.
If you are a credit account customer your payment terms can be found within your account form.
For non-credit account customers payment will need to be made at checkout.
Once an order has been successfully placed you will receive an auto generated email to confirm your order.
Once logged in to your account you can check Proof of Delivery (POD) by navigating to the orders section of your account found in the top black navigation menu.
To create a quote login to your account and add your desired products to your order. At this point in the floating order you will see the products you have added to create a quote click on the ‘print quote’ button. You will now be directed to a PDF that you can, print or save/email.
Once your requisition has been approved or even denied, you will receive a notification email.
You can add a product by seleting you desired product then clicking on the grey star next to the quantity select box. You will then be directed to your favourites list.
To place a quick order sign in to your account and click on the blue stop watch icon labelled ‘quick order’. You will now be on the quick order page. To add products to your order individually enter a product code in the first ‘enter Brymec stock code’ box and update your quantity. To add multiple products to your order use the ‘enter multiple Brymec stock codes’ box, ensuring each code is separated by a comma or new line.
To place a quick order sign in to your account and click on the blue stop watch icon labelled ‘quick order’. Now scroll to the header ‘enter products by file upload’. To ensure your upload is accepted firstly click the ‘download sample’ link and use the .csv file as your template. Fill in the template and upload by selecting the ‘choose file’ button. Once you have selected your file the import will complete, you can now click the blue ‘add products to order’ button.
To view your entire order history login in to your account and click on the word ‘orders’ in the top black navigation. You will then see your order history page which includes all orders, in progress and delivered orders.
You can call our accounts department on 0333 000 55 55
Customer service agents are available from 8.00am until 5.00pm.
Our terms and conditions can be found here
Product datasheets can be found on the product page next to the 'technical data' tab.
To request logins for GasTrac please call 0333 000 55 55
I would like to return a product
Goods may be returned to the supplier for credit or exchange as long as they are in a re-sellable condition . Goods returned up to 48 hours after delivery will be free. After this 48 hour period, all returns have a 25% re-stock charge applied. To arrange a return please contact email@example.com.