Your Account Help

Manage my account

How do I register for an online account?
How can I view my account balance?

To view your account balance sign in to your account and navigate to the transactions tab located in top navigation menu.

Where can I adjust my account settings and preferences?

To make changes to your account settings and preferences login to your account. Once logged in hover over your company/username located in the top right of the black navigation menu. The menu will now expand, please click on my account.

Where can I see all Brymec payments I have made?

You can review payments you have made by signing in to your account and navigating to the transactions tab located in top navigation menu.

What happens if I overpay my account?

If you think you have overpaid on your account contact our accounts team on 0333 000 55 55 

How can I request more credit?

To request more credit please contact our accounts team by calling 0333 000 55 55

Why was my credit increase refused?

There are a variety of reasons why an increase in credit limit may have been refused. To discuss this in more detail please call our accounts team 0333 000 55 55 

Managing my team

Where do I set up, view and manage my team?

Once signed in navigate to the top right corner of the website which is where you will see your name and photograph (if you have uploaded one). Hover over your name and a drop down menu will appear, from this menu select ‘Manage Team’. 

How do I set up roles?

To create a new role navigate your account area and click on ‘Manage Team’. On the ‘Manage Team’ page select the ‘roles and permissions’ tab and click ‘add new role’.

Firstly give the new role a name, for example ‘purchasing team’. Once you have done this scroll down and you will see a list of permissions simply select any permissions you will like a user within this role to have access to. Once you have done this click save.

How do I add users?

Navigate to your account area at the top right corner of the website. Hover over your name and when the drop down menu appears click on the the ‘Manage Team’ button. Now click on the ‘Manage structure’ tab and click on the ‘Add User’ button. You will now need to enter the full details of the new team member and select their role.  

 

Can I limit what a user sees?

You can limit what a user sees by adding them to a role with the permissions you would like them to have. Or you can create a new role if your existing roles do not match your requirements. 

Can I create teams?

Navigate to your account area at the top right corner of the website. Hover over your name and when the drop down menu appears click on the the ‘manage team’ button. From this page click on the ‘add team’ button and fill in the ‘team title’ and ‘description’ fields. Click save to add this team to your overall company structure. 

How to do I add users to a team?

To add a user to a team you will need to have the appropriate admin rights. Navigate to your account area at the top right corner of the website. Hover over your name and when the drop down menu appears click on the the ‘Manage Team’ button. Now click on the ‘Manage Structure’ tab and to add a user to a team simply drag and drop their name to the desired team location. 

How do I delete a user?

To delete a user from a team you will need to have the appropriate admin rights. At the top right corner of the website hover over your name and when the drop down menu appears click on the ‘Manage Team’ button. Now click on the ‘Company Users’ tab. From here you will see all company users, by hovering over a name you will be presented with the option to ‘edit’ or ‘delete’ the user. 

Can I add site addresses to my account?

Navigate to your account area and select ‘My Addresses’ from the drop-down menu. To add an address simply click on ‘Add New Address’ and fill out the address form. Click ‘Save Address’ to add this new address to your address book. If this address is your own company address or an address you would like to remain in your address book tick the ‘Use as my default shipping address’ tick box.

How do I remove an address from my address book?

To remove an address, navigate to your account area and select ‘my addresses’. From the address book you can delete an address by selecting the ‘delete’ button underneath each address entry. The deleted address will now be listed in the ‘deleted’ tab on the ‘my addresses’ page. Please note you can not delete a default address unless you assign another address as the default.  

Delivery information

Am I eligible for same day delivery?

Sameday delivery is only available in central London. You can find out if you are eligible at checkout or call 0333 000 55 55 to see if your covered. 

When is the cutoff time for same day delivery?

Orders must be placed by 10am.

How do I know if my goods have been delivered?

Proof of Delivery (POD) can be found by signing in to your account area and clicking on ‘Transactions’. 

Placing an order

How do I place an order online?

To place an order online, login and start adding to products to your order. Once you have everything you need click on the 'checkout' button on the floating order list. 

How do I know if a product is in stock?

Each product will have a warning if we are low or out of stock. 

How can I pay for my order?

If you are a credit account customer you can pay for your goods and services as stipulated in your credit agreement. We also accept payments from all major debit and credit cards as well as payments from PayPal accounts. 

Is it safe to use my credit and debit cards on your site?

All transactions made on our website are processed through sage pay who meet the Payment Industry Data Security Standards (PCI DSS). To view the Sage Pay PCI DSS certificate click here.

When do I have to pay?

If you are a credit account customer your payment terms can be found within your account form.

For non-credit account customers payment will need to be made at checkout.

Will I receive a confirmation email after an order has been placed?

Once an order has been successfully placed you will receive an auto generated email to confirm your order. 

Where can I track my order?

Once logged in to your account you can check Proof of Delivery (POD) by navigating to the orders section of your account found in the top black navigation menu.

How do I create a quote?

To create a quote login to your account and add your desired products to your order. At this point in the floating order you will see the products you have added to create a quote click on the ‘print quote’ button. You will now be directed to a PDF that you can, print or save/email. 

I've raised a requisition, how do I know if it's approved?

Once your requisition has been approved or even denied, you will receive a notification email.

 

How do I add a product to my favourites?

You can add a product by seleting you desired product then clicking on the grey star next to the quantity select box. You will then be directed to your favourites list. 

How do I place a quick order?

To place a quick order sign in to your account and click on the blue stop watch icon labelled ‘quick order’. You will now be on the quick order page. To add products to your order individually enter a product code in the first ‘enter Brymec stock code’ box and update your quantity. To add multiple products to your order use the ‘enter multiple Brymec stock codes’ box, ensuring each code is separated by a comma or new line. 

How do I use the file upload feature to place an order?

To place a quick order sign in to your account and click on the blue stop watch icon labelled ‘quick order’. Now scroll to the header ‘enter products by file upload’. To ensure your upload is accepted firstly click the ‘download sample’ link and use the .csv file as your template. Fill in the template and upload by selecting the ‘choose file’ button. Once you have selected your file the import will complete, you can now click the blue ‘add products to order’ button.  

Where can I view my order history?

To view your entire order history login in to your account and click on the word ‘orders’ in the top black navigation. You will then see your order history page which includes all orders, in progress and delivered orders. 

 

Customer service

Who do I call with an account query?

You can call our accounts department on 0333 000 55 55

What are your contactable hours?

Customer service agents are available from 8.00am until 5.00pm.

How do I contact you outside of working hours?

You can fill out a customer contact form or alternatively email sales@brymec.com

Where can I find your terms and conditions?

Our terms and conditions can be found here

Product Support

Where can I find product datasheets?

Product datasheets can be found on the product page next to the 'technical data' tab.

Where can I download the GasTrac app?

To request logins for GasTrac please call 0333 000 55 55

I would like to return a product

How do I return goods?

Goods may be returned to the supplier for credit or exchange up to fourteen days after the date of delivery, provided that the delivery note or invoice number is quoted. To arrange a return please call 0333 000 55 55. 

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